The disclaimer is our service is definitely not a substitute for professional medical advice, diagnosis or treatment. We will recommend you to go to your doctor/dermatologist if necessary. We actually work with Stanford dermatologists to establish the right protocols on when to do so. With that said, our service fills in the gap before, during and after your medical care: e.g. when dermatologists are too expensive or hard to book for you; when you're not ready to use the big guns (antibiotics, hormonal medicine, etc) dermatologists prescribe; when your dermatologist is too busy to give you lifestyle advice; when your dermatologist aren't familiar with OTC products to put together a home care routine to help you combat side effects from the medication or prevent relapse after medical treatment, etc.