Frequently Asked Questions
Question:
How are you different from other online skincare consultations?
Answer:
We're different because we're on your side! We don't sell products: we don't make products nor have partnerships with other skincare companies. This allows us to completely align the platform's interest with your interest: achieve healthier skin in ways most suitable for you (skin, budget, lifestyle, etc). That means we would never prescribe a 16-step routine with expensive products if a $10 product or some simple lifestyle changes would work for you. We forgo the high profit margin of product sales, because we believe instead of more skincare products, what consumers truly need is a trustworthy and objective source for guidance.
Question:
How are you different from online dermatologists?
Answer:
The disclaimer is our service is definitely not a substitute for professional medical advice, diagnosis or treatment. We will recommend you to go to your doctor/dermatologist if necessary. We actually work with Stanford dermatologists to establish the right protocols on when to do so. With that said, our service fills in the gap before, during and after your medical care: e.g. when dermatologists are too expensive or hard to book for you; when you're not ready to use the big guns (antibiotics, hormonal medicine, etc) dermatologists prescribe; when your dermatologist is too busy to give you lifestyle advice; when your dermatologist aren't familiar with OTC products to put together a home care routine to help you combat side effects from the medication or prevent relapse after medical treatment, etc.
Question:
How did you select estheticians to partner?
Answer:
After our pilot run, we realized that the estheticians we partner with would be the make-or-break factor for our service. So we implemented a strict interview process: 1) phone interview to get a general impression; 2) send over our own information for a mock consultation; 3) dual consultation with an esthetician we already partnered with. In the last step, we would send real consultation request to the interviewer and a hired esthetician to see whether their performance would stack up against our existing ones in real life. So far we're really proud of the estheticians on our platform.
Question:
How is the consultation conducted?
Answer:
For first time users, after you fill in your intake form, you'll be matched with a licensed esthetician who will create a in-depth report based on the information you provided and the report would be sent to you through email within 24hrs. This will give the esthetician better skin images (in comparison to video call) to work with and time to research your current products carefully; this will also give you a written report to refer to when needed. For followup consultations, you could choose between scheduling a video consultation with your esthetician or getting a written report as the first time. For all your other impromptu skincare questions, you could email your esthetician whenever you need to.
Question:
What types of plans does Glowism offer?
Answer:
Since skincare is a lot of trial and error and takes time to see results, we provide both one time consultation and subscriptions on monthly, bi-monthly and quarterly basis. For subscriptions, you could cancel anytime without commitment. This flexible offering could accommodate various use cases: 1) you just want to make sure you're on the right track and see what else you could do; 2) you want to target a specific concern (e.g. acne, etc); 3) you want to achieve a certain goal (e.g. glowing skin on your wedding day, etc). Email hello@glowism.com if you're interested to know more about a specific plan.

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